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F.A.Q
How long will a crate last with normal, single fire use?
That all depends on how long you leave a fire burning, how big is your fireplace etc.
It is different for every person, we suggest you burn the contents of one crate and plan your future orders accordingly
to suit your requirements.
How much does the crate weigh?
The actual crate is 1.8kg when empty and can withstand 162kg of content.
Capacity is 35 litres.
External dimensions are 600mm x 400mm x 199mm
Internal dimensions are 546mm x 349mm x 172mm
Two crates stacked is 385mm high in total
Are the crates weatherproof?
The material is Polypropylene which is tough, durable and weatherproof.
Should any crate become faulty it will be replaced with a new one*
* subject to cause of damage. Damage from misuse will incur the cost of a new crate.
How much does your wood weigh?
The average weight of a full crate is approx _____kgs
How do I know how dry the wood is?
Here are some guidelines:
1. Weight — Seasoned wood is noticeably lighter than green wood of the same species.
2. Loose Bark — When wood dries, the bark tends to fall off more easily. This doesn’t mean any wood that still has bark firmly in place is necessarily green, but in a cord of seasoned wood, you can find quite a few pieces of wood where the bark has peeled back or fallen off.
3. Smell — Fresh, green wood smells pleasant with a sap-tinted aroma. Seasoned wood still smells like wood, but the scent won’t be nearly as strong.
4. Color — As wood seasons, the color of the sapwood on the ends and split sides fades; a cord of seasoned firewood should look dull and subdued rather than bright and should have cracks or splits visible on the ends.
5. Cambium — The cambium is the very thin layer between the bark and the sapwood. If you suspect some wood of being green, peel back a section of bark and check for greenness in this layer. If it’s green, so is the wood.
6. Sound — Seasoned wood generally makes a clear, higher pitched “clink” when two pieces are beat together. Green wood tends to make a dull “thud” when struck.
7. Moisture meter — electronic device with probes that can give a rough estimate of the moisture content in your wood. Generally you want to see less than 20% moisture content. These devices can be unreliable, a common problem is when the user samples from a spot on the log that has dried even though other parts of the split are not dry. For best results, cut or split the wood being tested and measure the newly exposed surface; this way you are testing the internal moisture content of the split. See your owners manual for proper use. A moisture meter is often unnecessary as the other indicators are generally adequate.
What size logs can I buy?
The logs are cut to fit our crates so they will average at 380mm in length to fit the crate's width size. This makes for easy packing and storage.
What is the average lead time for delivery?
We deliver every Friday, as long as your order is received and processed by 12pm on the Thursday then we can deliver next day.
Orders placed after 12pm on a Thursday will usually be delivered the following Friday although depending on delivery location we could make some exceptions for later orders on a Thursday, you would be advised to call first on 01793 848574.
Please ensure somebody is at home to sign for the delivery or a safe, suitable place is available for the delivery of your crates in the absence of someone to sign for them. Flaxlands Firewood will not be responsible for unsigned deliveries. We will leave a card in your door to call our offices and confirm receipt of your order.
What kind of indoor storage furniture is available ?
We offer a range of 5 different types of solid pine 'ottoman style' storage boxes to house your crates of firewood enabling you to keep at least 3 crates indoors at any one time.
The boxes are made to order, specifically to suit the crate dimensions. Bespoke sizes can be ordered, price available on request.
The boxes are available in 3-5 different finishes - all details available on our store page
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